With Corrus plugin for Office 365, you can
- Create cases from your email
- Attach important email data to your existing cases in Corrus
Click on “Add to Corrus” plug in from your email, enter your details and login to Corrus.
To create a case of an email, follow the steps below:
Step 1: Click on “Create a case of this email”.
Step 2: Enter the details of the case. Click on “Create”.
Step 3: Your email is added as a case in Corrus! Click on “View case” to see your case in Corrus.
To add the attachments of your email to an existing case, follow the steps below:
Step 1: Click on “Add mail attachments to your exisiting case”.
Step 2: Select the Team Name and Case Name to which you want to send the attachments to, and click on “Attach”.
Step 3: Your email attachments are added to the case data of the selected case and team in Corrus. Click on “View case” to see the attachments in Corrus.