Sending emails to Corrus

Sending emails to Corrus

On Corrus, you can work on all your important emails.  All you have to do is send the email to Corrus and engage your team to work on it in an organized manner. Here’s how Corrus helps you be more productive with your mailbox.
  • Send emails to Team Email Address
To create a case on an email, send the email to your team email address. A case will get created in Corrus and all the email information will be added in your case data.
  • Send Emails to Case email address
If you get an email which is related to a case you are currently working on in Corrus, send it to your existing case email to add it as a task.
  • Send Emails as Case Data to Case email address
If you have a long email threads that you want to record or link to a specific case in Corrus, mention that case’s email id in the CC section of your email.
  • Complete tasks from emails
To complete a task via email, you give the information in your email body and give a task outcome to complete your task. Here’s how you can complete your task through email.
  • Give status updates via email
When you receive an email from your co-worker asking for a status update on a task, you can reply to the email with the information on that email directly. Your response will show in the comment section of that task.